Beyond Social Media: How do internet commenters really feel about

travel

brands

Every day, companies monitor social media to find out how their customers feel. But what do people say when they can use more than 140 characters? The Diffbot Discussion API finds out what people are saying where real discussion happens: in the forums and comment sections of the web.

airlines

Which airlines are the most talked-about?

# of mentions

airline

average comment length

United

American Airlines

Delta

Southwest

Virgin America

Alaska Airlines

British Airways

Lufthansa

Which airlines do fliers love and which do they hate?

sentiment index
negative
neutral
positive

transport

Which car options are the most talked-about?

# of mentions

brand

average comment length

Enterprise

Uber

Lyft

Hertz

Avis

Which car options do drivers love and hate?

sentiment index
negative
neutral
positive

accommodation

Which hotel brands are the most talked-about?

# of mentions

brand

average comment length

Hyatt

Hilton

Marriott

Airbnb

Westin

W Hotels

Sheraton

Which hotel options do people love and hate?

sentiment index
negative
neutral
positive

What is this real internet you speak of?

Where are people talking about new brands?